ECC will introduce a new 24/7 hotline for market participants dedicated to questions with regards to physical delivery.
The new hotline will be available as of 1st July 2019 and shall further increase the efficiency of our client communication regarding questions in the context of the
physical settlement. For those kind of questions, you’ll be able to reach the new hotline at:
+49 341 24680-345
ECC’s hotline for risk and financial related topics will not change and remain:
+49 341 24680-444
In order to get a more in-depth support for any non-critical questions we recommend you to use the 24/7 hotline within our core business hours from 8:30 a.m. CE(S)T to 8:30 p.m. CE(S)T .
The extension 444 remains available from 7:30 a.m. CE(S)T to 7:00 p.m. CE(S)T on ECC business days.
Contact
European Commodity Clearing AG
Clearing & Settlement
Phone: +49 341 24680-444
E-mail: clearing@ecc.de